The food is mediocre - but the customer service here is soooooo bad.
I understand they are busy but they have a responsibility to give basic customer service. I've been to tons of Chinese places - I know not to expect friendly service - but this is one of the worst where they can't even get the food out on time.
The lady who always works there is extremely cold and is not friendly at all.
I went last weekend, and there was a new older lady working at the front. She was soooo disorganized and confused. She would look at the small piece of paper (with the order I'm assuming) 20 times in one minute. She is not old enough to have alzheimer's so I don't understand what was sooo hard when packing up one order.
So we stood in front of her while she was packing up the food - we were patient maybe over 10 minutes. No one else was in front of us. We were not even sure if she was the one taking orders. Then these Chinese people come and order and she takes their money. We were like "Uhh hello? Can we order?" Then she calls over the regular lady worker who usually works at the front - and get this - this lady goes "WHAT YOU WANT?"
I guess I was the only one who took offense but my husband let that slide and ordered as usual.
After an hour wait, my husband had to ask them about it - I dunno if it was forgotten or what. This is the second time our food took over an hour!!!
I understand if they are busy, but they should warn us when we order that it will take longer than usual.
What angers me is even if you order in English, they still announce the food dishes in Chinese nor do they give an order number - so how the hell can we know what is ours?
NEVER COMING BACK HERE EVER!!!