In my book, Potbelly is 5 stars all the way. I am used to getting Potbelly in the Midwest, complete with that Midwest hospitality. That was definitely what was lacking when I visited this location in Scottsdale. I am used to the employees asking "What ya havin'?" and getting people through the line so quickly, efficiently and friendly that it is a treat to eat there. The employees at this location were a little less than enthused to be there and didn't acknowledge me until I was standing there for a few minutes waiting to order. They also don't have the BIG size sandwiches which was a disappointment because my hubby can eat way more than the normal size Wreck sandwich. The taste of the sandwich was just as good as I expect, but I needed a little bit more hospitality to reach 5 star normal Potbelly caliber.