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  • This company is sketchy and I advise against using them. We (the reservation was under the name of Tamra Moore) booked a house for five nights in Scottsdale through Top Scottsdale Vacation Rentals. Randi was our booking agent. When we arrived, the smell of rotting food pervaded the entire house. There was rotting chicken in the kitchen, rotting food elsewhere, chips all over the floor, and empty beer cans throughout. And the linens hadn't been changed. We went outside to wait for several hours in an effort to avoid the stench. It turned out the company just hadn't bothered to have the place cleaned in between tenants. We called and eventually the place got cleaned. Then, we had problems with the hot tub. The main reason we had chosen this particular house was for the hot tub, and we had confirmed with Randi multiple times before arriving that the house would have a working hot tub. She repeatedly assured us that the hot tub would be available and heated. When we arrived, the hot tub didn't work. Later that night, a maintenance person arrived and fixed the hot tub. But after using it for a short time, it ran out of propane. We called Randi to ask for the propane to be replenished, but Randi ignored our calls and e-mails throughout the weekend. The maintenance people likewise refused to help---each one would redirect us to another number, and no one ever came out to fix the hot tub. In short, everyone was totally unresponsive and unhelpful. When Randi finally called us back, she informed us that she couldn't fix the hot tub until after we departed. The company refused to refund us anything beyond the hot tub heating fee and our "cleaning fee."
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