Will never be coming back here again. Even for a smog check. On Oct 28 at 10:25 am, I went thru the car wash for a cheap car wash to quick clean up my car as I was trading my car in that day at the dealership. Get to the overhead brush and hear this loud crack and groan. My mom and I start looking around to see what it was. I look in the rearview mirror. I see that my back wiper arm, just hanging there and being twisted in the overhead brush. So when My car finally got thru the wash. I look, and the wiper arm is in pieces and barely hanging on to the car. So we went inside to complain, and the Cashier that hates her job said there is nothing that can be done and her manager is not there until Monday. So I fill out a form for the manager to give me a callback. I called today, Oct 30 at 11:05 am. I asked for the manager and the person who answered said she was the manager, Which sounds very much like the cashier that hates her job from Saturday. So I tell her what happens. Then I'm told, she did see the incident report and started to state what there supposed sign said, that they are not responsible. I had tried talking about the difference between if it was a scratch that is one thing, but this is outright damage to my car. So she keeps repeating what this sign says and would not let me speak or get a word in. So I tell her I'm starting to get p***ed as you won't let me speak. So then she hung up on me. I will never be stopping here again and same with my family. They do not care about outright neglect on their equipment causing substantial damage to a car. If pictures were allowed to be posted with the review just to show the damage from their carwash. My car has been thru hundreds of washes and nothing has happened and now this when I was trading in my car. So I lost out on a new car because of this damage and their neglect of equipment.