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  • At first I was happy with this Careful Cleaners, but after two incidents, I will no longer do business with them. I went to the location at 1652 N. Higley Rd. in Gilbert, AZ but I do not see a separate Yelp listing for that location. The first incident was when they lost one of my shirts. They did, however, find the shirt after about a week so the problem was solved, although it did force me to make an extra trip into their shop. They didn't offer me anything (discount, refund, coupon, etc) for my trouble. Oh well..no harm, no foul I guess. The second incident was when they tore a hole in one of my shirts and then refused to take responsibility for it. There was a 2 to 3 inch tear in the right sleeve just below the elbow on one of my shirts when I came to pick up my dry cleaning. Now, to be fair, I cannot be 100% positive that the tear wasn't there before I dropped off my dry cleaning, but I honestly do not believe it was. Even the employee agreed that I would have noticed it if the tear was there before. She said she needed to check with her manager about what to do. I told her to let me know. She called me a few hours later and informed me that her manager (whom I believe to be her son, who owns the business) told her that they didn't cause the damage and that it must have been there before. He couldn't possibly know that (if for no other reason than be lives out of state), so what really happened is that he simply did not want to pay to replace the shirt. So even though the employee agreed that I would have noticed the tear before (and thus they likely caused the tear), they effectively told me it was my problem. Since neither they nor I really know exactly how it happened, why not offer some sort of compromise - how about a discount? A refund? An apology? Instead...nothing. I'll pass on taking my regular dry cleaning there instead.
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