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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • My husband and I rented the RV we were given a very brief walk around and told that the RV was working. We found out after leaving and getting the unit home that there was no sewer hose. We called the RV facility and were told that the dump would be taken care of. So that was nice of them. Then we drove 75 miles out to the desert for my family camping trip. When we went to turn on the heater the first night we found it was not working. Since the office was closed we froze all night and waited til the morning for the company to open. When we called the Spring Valley office we were told we would be authorized up to $50 for a space heater or we can call Travelers Assistance. I called Travleres Assistance and they took me througha list of things trying to fix the issue. The heater was still not working. They said we had the option of driving 100 miles (at 17 cents per mile) to El Centro and waiting for them to service the vehicle or they could authorize up to $75 for a space heater. I did not want to waste my money on mileage to fix a broken unit nor waste a whole day of my short vacation fixing something that is broken that shouldnt have been in the first place. My husband rode his quad to Borrego Springs looking for a space heater later in the day and to local shops looking but to no avail. So now we stayed in the RV for a second night only to find out the water heater doesnt work either. When we returned the unit the guy at the desk offered to refund another $150 to my card but said if I contact customer relations I can dispute it further. I opted to take it up with Corporate and contacted their customer relations department. Per the receptionist there is not a single person I can talk to but I can email because they require everything in writing. I emailed several times and was only told I could have a $150 gift card and sorry for the inconvenience. I basically paid $500 for a glorified tent. I could have saved myself the headache and trouble and just stayed in a tent. Not only is the company stonewalling me but they are treating customers very rude and disrespectfully. I have never been treated like this by any company. I contacted the BBB in Arizona and filed a dipute against them. I also contacted the state Attorney General. This company's customer service is appalling and they are most disrespectful and rude people I have ever met or dealt with in my life. I will NEVER rent from them again!!!! I urge you to do the same. Spend the few extra bucks and go with someone else. This place is HORRIBLE!!!!!!!! RUN AWAY FAST FROM THIS COMPANY!!!!!
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