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  • Oh my gosh, I had the NASTIEST experience at WFM this weekend. So my fiancĂ© and I decided to grab a quick lunch at Whole Foods on Sunday. I always seem to buy my lunch from the cold case since they have lots of salad and tofu and stuff, so I headed over there. I found three dishes that I wanted to get a small container of, so I gave my order to the woman behind the case. NO GLOVES. She used the SAME DIRTY TONGS FOR EVERYTHING - she got the tongs from the beet salad (which I don't like) and used it to scoop out a fruit dish. Ick. Worse yet, she USED HER HANDS TO PUSH THE EXCESS FOOD INTO THE CUP. Oh. My. Gosh. I was so disgusted. And what can you really say at the moment? I was so stunned and grossed-out that I couldn't form words. I took my food up to customer service and asked to speak to the manager of the prepared foods section to explain the situation. The (very nice) young guy made a phone call while I waited for the manager to arrive. Imagine my surprise when THE MANAGER WAS THE NASTY PERSON FROM THE COLD CASE! Aaaaaah! And then what do you do? You've got this person in front of you and they're waiting for an explanation... so I told her EXACTLY what my complaint was. She was SHOCKED that someone was calling her out. She apologized, but I really wasn't satisfied with what I heard. Next I spoke to the store manager, who almost didn't believe what I had to tell him. Look, I have no reason to lie. I have no personal vendetta against this woman. I just want clean food, free of cross-contamination... seems simple, right? In the end, I got a full refund on my order. Still, something special was lost - I don't really think I'll be dining at this Whole Foods location again. If that's the kind of thing the MANAGER does IN FRONT OF CUSTOMERS, I shudder to think what happens in the kitchen!
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