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  • We were very disappointed in our recent stay here. We were checked in quickly and when we got up to our one bedroom villa, it smelled of cigarette smoke. Within minutes, both my husband and I were coughing uncontrollably and my throat started to feel like it was closing up. We called the front desk right away and Ethan let us know that they were fully booked and the best that they could do was to put us in the model room for the night and then move us to an acceptable room the next day. We had no choice but to accept but because it was the model room, I was uneasy all night since I didn't know if linens are changed in model rooms or if they are, how often they're changed. The next morning we were moved to a different villa. This villa had no stovetop even though the first one we were in had one. I had to call for a electric burner. The towels were threadbare and a bit yellowed. The corners of the room needed vacuuming and the dishes in the cupboard weren't completely clean. I spent a good hour of our first day handwashing every dish, utensil, pot, and pan in the kitchen. Fast forward to our midweek "cleaning". They replaced towels and made the bed but that's about it. They also replaced toiletries. As far as I could see, no vacuuming had been done and definitely no dusting. There were quite a bit of activities on the resort but this resort charged for activities that other resorts usually offer for free. The pool was nice and probably the thing we took advantage of the most. They also had a quaint little gift shop that had some nice souvenirs and snacks. Perhaps we've been spoiled at other resorts that we've stayed at but this definitely did not meet our standards.
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