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  • The salesperson is extremely rude and aggressive on upselling. When I talked to him on the phone to schedule a pick-up, he interrupted me before I can finish my sentence. He asked me about my employment information and what car do I own. Excuses me? I am not applying for a loan here, I do not have to disclose this information in order to rent a car. You can ask, but when your guest decline to disclose that information, you don's continue push to ask. He got very defensive and told me it is the standard procedure, I will HAVE to give him the information to get the car. The computer system won't bypass it. After we walked the car, I have clearly indicated that I only have 30 mins left before work and I am not even dressed, I will decline all the protection because my credit card offers full coverage. He still insisted on going through every single protection plans. After I had to stop him and tell him again I am not going to take anything, he got a very cold and angry face and shove the agreement in my face and asked me to sign. The whole experience was just horrible. I have been renting from enterprise for years for their affordable price and good service. I know all sale people have pressure but when you doing this, your customers would absolutely not coming back. I will not be renting from this location in the future.
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