My husband called the store and inquired on some parts that he needed. He spoke with Eric and gave him his phone number to pull up his account and Eric said that they had the parts. My husband asked for him to pull the parts and hold them for him. My husband informed Eric that he was walking to the store to get the parts. When my husband got there Eric was at lunch by then and someone else informed him that they didn't have the main part that he needed. that he would have to go to another store to get them. (they were missing 1 bearing set). No apologies no phone call. to let him know that they don't have all the parts.