If the star rating was just for the Beef Pho recenlty, it would be 5 stars! If it was for their Boba, it would be a 1 - thus the compromise of a 3 star rating.
The Boba I had was, well, disgusting. Admittedly, I make my own at home so have high expectations. Theirs was so overcooked that it was completely mushy and had a very odd aftertaste. NOT something I would ever order from them again. Hopefully they've improved it since I tried it almost 9 months ago...I've refused to try it since.