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| - I am so disappointed with this hospital. This was the second time I came here, and each time was a HUGE disappointment. I am never returning. EVER. The vet's name is Melissa Schupp.
First, I arrived around 2:35 on a Sunday afternoon. I called two hours ahead of time to schedule an appointment because I knew Sundays would be busy; this is because many other animal hospitals are not open on Sundays. My dog was suffering from unknown allergic reactions with skin rashes left and right. I had just adopted him, and his skin had recently become infected and rotten-smelling.
I called ahead of time, gave my details , a $77 quote and they reserved a room for me. When I arrived the room was already reserved and I was led straight in. I initially thought I was going to have a great experience because of the quick room preparation but BOY was I wrong. When I was led into the room that was "prepared," there was water all over the floor and the front desk lady hastily used paper towels to clean it up. I waited the standard 30 minutes in the smelly room until the nurse came into to check details, run temperature and give my dog a general physical. Then she left for AN HOUR. By this time it was already 3:35, and my dog was whining from pain and discomfort in a closed off room. When the nurse returned and began to write down symptoms, my dog actually started peeing on floor. I didn't know what to do because I had no cleaning materials with me, so the nurse stepped into action and dropped a few paper towels on the ground. She didn't manage to soak up all the urine, so when she moved around, my dog was pushed into it and it ended all over my clothes when she asked for my to carry my dog onto the checkup table.
To make things worse, she left again for another hour, and checked in after the 40 minute mark to tell me the veterinarian would be with me after 1 minute. Ten more minutes passed and no one came. My dog was whimpering more and more at this point. Finally at 4:30, the vet comes in, smiling and kind, and asking me for doggie symptoms. I ask her about fleas, but I swear, this place was so profit driven that the VET DID NOT EVEN CHECK MY DOG FOR FLEAS BEFORE GIVING ME A PRESCRIPTION ON MY FLEA MEDICATION. The mere mention of "I think my dog might have fleas but I don't know how to check for them" initiated a conditioned response "I'll prescribe flea medication" WITHOUT LOOKING AT THE DOG. I asked kindly to hint to her that my dog might not have fleas because the itchiness could be a symptom of allergies. She then shows me how to check for fleas, but doesn't find any as she shows me. She continued to write down a prescription for fleas on my bill without my knowing. Is this a professional business? How can they cheat people like this!
As I continued to ask questions to make sure what my dog had, the nurse seemed to reply with more things to run up my medical bill. She gave my dog a unnecessary skin scrape for mites TWICE even though SHE SAID that it didn't seem like my dog had mites, she performed and charged me for the scrape all the same. Because I had never needed to have these operations performed, I did not know that it was an extra $30 to have skin scraped. She went to look at the scrapes under the microscope, and returned another hour later. By this time, it was 5:30 and my patience was running low. For three hours, I sat in a stuffy room, covered in urine and staring at my miserable dog scratching his skin to bloody scabby bits as the doctors and nurses neglected the both of us. Honestly, I was so frustrated, I didn't even know what to do. I had never experienced such a horrible medical visit.
Around 5:35 when she returned, she apologized for being gone for an hour, and she said she had to look over a pet with a "real emergency." I'm not here to disqualify her statement, because I understand that this is a real animal hospital and that other people may have pets who are dying. But I also understand that this is a FOR-PROFIT animal hospital, and if they don't even have enough vets to go around that I have to wait three hours for something that takes less than 50 minutes, I truly will never EVER recommend this place or ever set foot near this place again.
After she came back, she confirmed my dog had no mites, and gave me a pet "cone of shame" that I had asked for earlier. She told me it was $15 cone, and gave me flea medication and antibiotics for the infection. She hardly looked at my pet. The only part of the visit that was clear to my mind was that she kept saying "ow" when my dog nibbled at her fingers.
I excitedly hurried out and paid my bill. EXCEPT IT WAS $207. I let the vet CUT MY DOG for $32, the flimsy cone was $30 in addition to the $29 un-needed flea meds. I cried.
I think my only mistake was coming to this hospital. Be wary of coming here as the more questions you ask to get a better idea of your dog's condition, the more services and products they try to shove down your throat to earn revenue.
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