I went to fast signs because I wanted to support my locally owned business and keep my money in the Avondale/Goodyear Area. Initially Bridgette gave me an estimate on my Vinyl decals for my trailer with business cards over the phone. She insisted I didn't have to bring my trailer in just take pictures with my phone. I didn't believe her but I went along with it. She called me multiple times and it took her a week to get me an estimate.
Eventually I went to the store. Bridgette was fired, I wanted to go elsewhere but they wanted to "make it right" Yolonda gave me an estimate, I believe it was a fair price. I felt safe leaving my trailer at fast signs. When I was ready to do business Yolanda retired. Had to do another estimate my trailer because it had diamond plating, so a $200 up charge. They did a great job!
I was in a rush to get my permit so Julie said settle the invoice later and we can do the business cards later. I settled my invoice (after a few phone call trying to pay through their web portal) and I was ready for the business cards. They wanted to charge me again for the business cards. I showed them the estimate with the business cards included and the didn't honor it. I expressed my disappointment and I got a "we going to make it right" and gave me 25% off of my business cards.
I gave my locals a shot, I had to deal with 4 different people all using the fired Bridgette as the scape goat but their process needs work in some areas. Pretty disappointed they gave me an estimate, up-charged for diamond plating afterwards, then to find out they want to charge for business cards when they were in the estimate. I'll have to take my business elsewhere unfortunately. I wish I could give 5 stars.