My first time trying this place and I was the second customer of the day, so I had to wait for the next technician to arrive since they just open. Which is not to bad of a wait since I have my feet getting soaked already for pedicure. 10 minutes later he came and started working on my feet. He did pretty good since it was just a simple pedicure. Then I showed him what I wanted for my gel manicure. He said okay. But it seems he has never done an ombre style, coz he was getting frustrated, and worse he used 3 ultraviolet device since it kept dying. In the end my nails turn out pretty good. I like it. Would come back again.