My only direct experience with these guys was when I ordered flowers for my wife's anniversary present. My initial conversation with the owner was very promising, in which he said that he could gladly make it a small and simply elegant bouquet, featuring purple to match our wedding flower colors, and involving a lot of reassuring yeses (picturing head-nodding as well). But instead, after charging about $60, they delivered a generic looking arrangement of white flowers that I probably could have found at Safeway for $15. I love supporting local businesses -- only if they are reliable enough to deliver on promises. Not sure about going back here again.