Updating previous review. When I initially booked I had some difficulty with a gift certificate from spa finder which they had recently discontinued accepting but was still on their online booking. They did go out of their way to resolve the situation though which I appreciate, on a sidenote I would never use Spafinder. The massage itself was good. It was very intense but I think it helped with the stiffness in my back which is key. Other reviews that mention the noise in my experience this was true to some extent. It was mostly quiet for about two thirds of my massage but then a lady came in that was very talkative. It didn't really bother me since this isn't really the kind of massage where you need absolute quiet. It's definitely a more functional massage some of the stretches are very intense.