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| - I was rear-ended about 6 months ago. The person at fault paid for my repair, and I chose to go to my certified luxury-vehicle collision center, thinking I'd receive top notch service. I was actually disappointed with the experience--communication between the certified center and with the insurance company was always stalled; the repair took 3 times longer than initially quoted; I had to return my vehicle to have an adjustment made (that should have been caught in the final "quality control" stage).
Fast forward to May 2016. Yes, I am rear-ended again! Almost the same type of damage. My sister recommends Caliber Collision. I go for an initial quote and am treated with such efficient, friendly, professional, no-nonsense service that I don't bother getting another quote. I am thrilled to find out that Caliber deals directly with the at-fault person's insurance company; there's no need for a separate adjuster (which was a cause of delay with my initial repair with the certified center).
Repairs were set up quickly--in a matter of days after the accident, my car is already in queue. The car rental (through nearby Hertz) was easily facilitated. My service advisor, Brandon, called often with updates. (When I previously worked with the certified center, I had to constantly call and leave messages, practically begging for updates.) A reconditioned bumper didn't meet quality standards, so Brandon quickly called and arranged for delivery of a new bumper from the dealership. The delay cost one day (compared to my previous repair with the certified center, which, because of communication glitches between them and the insurance adjuster, a request for a new part took 5 days!).
The estimated time for repair at Caliber was 5 days. It took 6 (because of the bumper setback); however, I got a brand new bumper, so it was a fair trade-off! (As I mentioned previously, the certified center's repair estimate was one week, and it took three weeks!) The Caliber workmanship was flawless. My luxury vehicle looks brand new!
When I picked up my repaired car, Brandon took time to show me the reconditioned bumper that had been rejected. He explained the process to me, which was interesting and which also arms me with valuable information, should I ever (hopefully not!) get into another car accident.
Overall, Brandon and all the staff at Collision were very friendly and efficient. I felt like I was the only customer. The insurance claims process was hassle-free, and the whole repair process was easy to navigate and provided a happy ending to a not-so-happy car accident!
I would not hesitate to recommend Caliber Collision in Gilbert (on Abalone Dr.) to anyone! It's such a joy when businesses are run honestly and efficiently and competently!
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