I had the pleasure of staying at this hotel last night. I am very impressed by the cleanliness of the room and the friendliness of the staff.
About 5 hours into my stay I had had my fill of a screaming infant in the room next door. It had gone on non stop and wasn't drowned out with earplugs. It was so bad that even his mother left him in the room by himself and sat in the hallway with headphones on.
Obviously, it's not the baby's fault and it certainly isn't the hotel's fault. However, I called the front desk to see if there were any other rooms available.
Jacqueline was so professional about the situation. She apologized for my inconvenience and got me a new room immediately. She insisted on bringing the key to me in my room, to which I obliged. She brought my key and apologized again.
I have a lot of respect for that level of professionalism. This obviously had nothing to do with the hotel, but they still went above and beyond to ensure my comfort!
Great hotel, wonderful location, and you can't beat the suites!