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http://www.openvoc.eu/poi#funnyReviews
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  • They lost my bag and told me I'M responsible for driving back from GREENSBORO to pick it up at 1AM! 1) How do they know I have adequate transportation to do so? 2) It's raining 3) Single female traveller; 4) It's 1.5 hours each way; 5) I've had little sleep since I returned from Cali at 2am and was back on a plane at 1:30...but most importantly THEY LOST MY BAG! Why is it my responsibility to retrieve it? Oh they offered to FedEx it, arriving Friday. Gee thanks, considering my conference is tomorrow! Talked to the supervisor, Santiago, who LITERALLY threw up his hands and said "I don't know what to tell you" as if I was bothering him! No I'm sorry for the inconvenience, etc! I had the exact same thing happen in FL and they were more than accomodating. SWA is seriously about to lose a major customer over this incident.
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