PLEASE adjust your coffee grinders. No matter what setting is selected, the same coarse grind is produced. Both machines have been doing this, even the new one.
Grind Adjustment, for the usual commercial grinder. Consult your model's manual.
Tools required: Large blade and medium Phillips head screwdrivers
In order to adjust the grind, follow these steps:
1. Remove all coffee from the hopper.
2. Set selector knob to the finest setting (Espresso or Turkish) depending on the model.
3. Loosen both knob retainer screws in selector knob one turn only.
4. While pressing the bag switch, located behind the spout, press the START button so that the grinder will run during adjustment. 810 model - Press the ON or START button so that the grinder will run during adjustment.
5. With the grinder still running, turn the adjusting screw in the center
of the selector knob slowly to the right until a slight clicking noise is
heard. Immediately turn the adjusting screw to the left one grind setting. This is the finest grind obtainable. Tighten both of the knob retainer screws. Once the ESPRESSO grind has been set (Turkish for Model 835, 875, 890), the other grind settings will automatically set correctly.
6. Press the STOP or OFF button. IMPORTANT: Always be sure the grinding burrs are not touching while the machine is running on the ESPRESSO/TURKISH setting. Otherwise serious damage to the motor may result.