| rev:text
| - Although the staff were initially super friendly and helpful, I still have to give a 1 star review because they convinced me to use their installation service. AVOID THEIR HOME INSTALLATION SERVICE LIKE THE PLAGUE!!!
The short story: The installer was incompetent & did a horrible job. (Google "Dunning-Kruger effect" to get an idea of how bad the installer was) I've placed dozens of phone calls, never gotten a call back and now I'm left with a leaky shower door that looks like crap.
The long story:
I bought a shower door from Home Depot with the home delivery & installation service. I didn't realize they would farm this out to QuickContractors.com, which apparently is just a just a phone & email shell company in Ontario that farms out work to really bad regional contractors.
Right from the start there was a ton of confusion between the installer, QuickContractors.com and Home Depot as to who was supposed to do the home delivery. The contractor keeps calling me asking "Have you got it yet? When do you want me to install it?" He insists he only does the installation. I had to make several calls to all parties and act as a middle man to eventually convince the installer that he was responsible for delivery.
Around a month after ordering, the shower door arrives at the Home Depot, the installer picks it up and comes by to install it. I takes him about three hours to do a 1.5 to 2 hour job (not that I had to pay by the hour). I left him alone for a while then went back up to see if he was done yet and he's made little progress and he seems to be having difficulty figuring out how to assemble the shower door. He was repeatedly trying to install a plastic hinge cover on the outside of the door where there was nothing for it to attach to. I asked him to try the other side and it installed first try.
There were two similar brackets that mounted to the wall. He installed them so the logo & company name was upside down.
He installed some end caps incorrectly (they were swapped). It was incredibly obvious that they were crooked and some screw holes were on the wrong side. I had to insist that he swap them before he attempted to drill new holes into the brittle plastic caps.
When screwing the frame together, he didn't follow the instructions to drill some pilot holes for the screws. Instead he just used his cordless drill (using the full torque drill setting) to force the screws into solid aluminum. On the third of six screws he snaps the head off the screw, then tries another and broke the head off it too. He finished off the rest using his own mismatched screws and threw out the covers that were supposed to go on the manufacturer-supplied screws. His sloppiness left all the screws crooked and none of them are flush. I dug the screw covers out of the garbage to put on the two original screws, and discovered some "extra" pieces from a Bosch dishwasher he must have installed earlier for some other customer.
Finally, he caulks the inside of the shower door despite me telling him the instructions say to caulk the outside. Just looking at the sill at the bottom I can tell it doesn't make any sense, but he insists this is the way it's done for ALL shower doors. After waiting a couple of days to let the caulking cure, we try the shower. Any water hitting the door runs down into the sill, then encounters the caulking on the inside of the shower and has no place to go but outside. By the end of the shower, the mat and floor outside are soaking wet.
I try calling the contractor back requesting he fix things and he says additional work is outside the scope of work and he'd have to charge me extra!!! So much for the one year warranty on workmanship that shows up on my invoice!! I tell him the reason the shower leaks is because he didn't follow the instructions properly and he says "Instructions are just a reference no writing in stone" (his words exactly) I call the manufacturer and they say to fix things, remove the caulking and do it again as per the instructions.
Over the past month, I've tried calling multiple times to get QuickContractors to fix their screw up. They're polite and assure me someone else will call to arrange the repair but no one ever calls back or follows up. After one call (of me calling them) they sent out an inspector that confirms the problems and he says that someone would be calling to book a time to fix it. No calls & nothing happens again.
I tried calling Home Depot too. Apparently Jeanie, who was quite helpful earlier, no longer works there so I was asked for my name & number and I was supposed to get a call back but never did.
If you do buy something from Home Depot, install it yourself or hire your own contractor to install it. You'll save yourself a lot of grief!
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)