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  • So when we wanted to update our kitchen, we shopped around and it seemed ikea had the best deal money wise and we liked the style there the best. Plus, they were having a kitchen event. The percentage we got off was given to us in the form of gift cards, OK no big deal we can use it to get other stuff for the kitchen ( yes we're aware that is why they do it). After working through some contractual miscommunication it seemed all was well and we were on our way to a new kitchen. The guys came and took down our old cabinets and started installing the new ones the first day they were there. We had our new cabinets up by Friday ( they started on monday). The countertop company ( advanced surfaces) came and measured the cabinets, we were thinking great this is moving right along. Two weeks go by and we haven't heard anything, this doesn't surprise us because the subcontractor had told us that the counter tops take some time. Three weeks go by, still no word, Friday afternoon we call the company looking for a status update. We were told that they don't call until the countertop are actually cut, that way they don't have to reschedule the install. Week four we finally heard from after getting our kitchen planner involved in trying to get an update. They called Monday to schedule for Wednesday. During this time we called the ikea store in robinson several times asking them if they had found a pantry door for us that they had promised they would try to find for us even if it meant they had to get it from another store. We called and left a message for the kitchen department we never heard back from them. On the ikea website I saw that the Conshohocken store had received 9 pantry doors in the color and size that we needed. Finally, we have been disappointed in the customer service that we have received from ikea in this process and will not use them for future projects. The subcontractors that we have been working with for the actual construction have been wonderful and truly professional.
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