I have a slow connection. I called cox. Spent 15 minutes with an automated attendant that couldn't understand my question and couldn't diagnose my problem. In the end, they just had me unplug my modem and then plug it back in.
I finally figured out how to ask for a live person - to which the auto attendent responded "yeah, some people just prefer to talk to a live person." So funny on so many levels. Anyway, I got transferred back to the main menu. Once again, I asked for a real person. Then I was put on hold for a couple minutes. And then I was hung up on.
I looked for another phone number to call. But I opted to chat with with tech support. I spent another 15 minutes with them. And now they are recommending that I call in to my local office.
This is painful.
Cox's automated attendant immediatley recognized that I called in about an hour ago. It asked if I was calling about the same issue. Thankfully, it finally connected me to someone. The tech guy did some tests and ended up requesting that a mobile tech comes out to my house tomorrow.