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  • We went out for my mom's birthday, on my sister's suggestion that we try The Captain's Boil, though she had never been. My mom LOVES lobster. Loves it. So we get there, get our table and settle in. The core concept itself is not the issue at all, and the food actually wasn't bad. That said, if you are mindful of the plastic filling our oceans and choking sea turtles or whatever, skip it. The food is all served in plastic bags, cutlery is plastic, water cups, wine glasses... plastic. My mom, dad, husband and sister all ordered things which required claw crackers to eat. They brought only two crackers and buckets, and when we asked if we could get more, they said they had run out of them but would bring the sets when some returned to their kitchen, which never happened. The restaurant wasn't close to full, so I'm not really understanding why they wouldn't have a set of crackers available. My sister then noted to one server that her corn didn't come to the table. Then mentioned it to another server who said it would be right along, after he CHECKED HER LOBSTER BAG to see if the corn was in fact there, as if she was some common corn thief! The service was downright inattentive. Our water was filled zero times throughout the nearly two hours we were there. We also had to ask for the bill after sitting there with an empty table for a considerable period of time. Again, the restaurant certainly wasn't at capacity, and at one point I counted seven - yes, seven - staff just standing behind the counter, talking to each other and seemingly doing nothing. I foresee this chain shutting down real quick (though maybe only this location is so incredibly deplorable that I would caution others against going), not just because it's gimmicky, but because they don't have the service - and claw crackers - to back it up.
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