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  • Man, I do remember waiting in line for like an hour when the first Steak 'n Shake opened at the South Point Casino years back. I thought it was a fun experience and the food was good. We actually have been there a couple of times. They key at that time was I guess the Shakes? They were great. The burgers, pretty good. Today, we decided to try out the latest opening of Steak 'n Shake on St. Rose off the 215. I have just a few questions: 1. What is the benefit of this location? It is an uninviting strip mall, although new, the buildings BACKS are facing the street and the parking lot is inside. It is very "closed" off and you really cannot see Steak 'n Shake signs or even the restaurant. Hard to find out where the drive in actually is, since you are part of a row of strip mall stores and you do not stand out at all. Definitely textbook case of how not to design a fast food place. 2. Did you notice when you have a car at the ordering speaker, that no one of your team answers or asks a question of what you want until your customer starts asking things like..."hello? Anyone there?" 3. Did you notice that while the line was not tremendously long on a Saturday at about 12:45 pm, there were only three cars, that a more than 12 minute wait seems a bit too much? Seemed more like 30 minutes. Maybe due to each burger being custom made? Well, that is a long time still. 4. Hey, um we ordered the Prime Texas Steak BBQ Burger. Where was the BBQ sauce? Hey, um we ordered fries seasoned with parmesan. Were you running low, we had two orders and the little pouch they are served in were like half full not topped on and a bit anemic. 5. Overall, I would say it is not bad, the food tastes good, as our other order was the Original Double Cheese. However, the missing BBQ sauce made the other order dry and not tasty. The anemic looking bag of fries makes you feel gypped and the long line just seems not great. Combined with being in a poorly designed new strip mall, no signage, and nothing stand out about this place, I would say, I am not excited, note sure if I will be back and hope that they can straightened this out very soon. GK says, if you have a hankering for a great burger, go to one of their other stores that are established.
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