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| - So, I know Yelp has rules about name dropping other places, so if you want to hear about our horrible experience at another Mazda dealership, find my review of it. That crappy dealership is on the southwest side of Phoenix off the 10. They were awful! But Horne Mazda was an excellent experience for us.
We couldn't have been happier buying our car from Scott "Elf" at Horne Mazda. We had been put thru the ringer at another place and quickly realized that MANY of the Mazda dealerships in Phoenix are all connected. We had sales guys from all over the place contacting us to sell us a car after we got treated VERY BADLY at another Mazda dealership. So when we called Horne Mazda and got straight forward answers and no b.s. over the phone, it was a breath of fresh air.
We had read great reviews on the Mazda CX-9 Grand Touring, and since we were looking for a vehicle with a 3rd row that was spacious and comfortable we weren't disappointed when we test drove it. Priced reasonably and not in super high demand yet (it will be once people realize what is offered for the price) it is a pretty good deal.
We loved the car, but we were about to go to another brand after the crap we had been thru. I'm so glad we didn't give up and ended up going to Horne Mazda.
My partner drove me into Horne Mazda and told me to "give them a chance" I was understandably on edge, and Scott had to work his butt off to earn my trust. He did. He guided us very carefully, payed attention to everything I was saying, tiptoed when I was starting to worry, and didn't try to give us any lines of b.s. If I had a question, I very bluntly asked and Scott very clearly and accurately answered every question with kindness. Scott was honest and straightforward and gave us a great deal.
The financing department guy was good too. Didn't try to nickel and dime us with extras at the end. But he did go in to detail to explain what was covered under warranty and what wasn't.
The difference between our first experience and what we were offered at Horne was night and day. I can't express enough how easy it was to buy a car from Horne Mazda. Rarely do you find a dealership that is honest and straight forward. One that you don't feel like you need to go home and take a shower afterword. Horne Mazda was honest, caring, straight forward, and made me trust the car industry again. I don't think Scott will be leaving Horne Mazda anytime soon, but if he does we'll track him down next time we're ready to buy again. I love my new car and I am so grateful we found the guys at Horne Mazda.
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