I transferred here after a terrible experience at Cubesmart half a block north, and wish I had gone to Storage West first. Facility Manager Mario Gutierrez at Storage West gave me excellent customer service, and the woman I got on the phone before arriving (didn't catch her name) gave me up-front information about what I needed to have with me (a protection plan or renter's insurance) before I arrived.
As a first-time self-storage renter moving here from another state, it was useful to know that a protection plan/insurance and a disk lock are required at most self-storage facilities. They have climate-controlled facilities that won't get above 80 or 90 Farenheit, and even took me to my storage unit with a golf cart when setting me up for the rental. I was allowed to choose my own key code. The storage unit has a swinging door, so the door doesn't take up any of the storage space (unlike Cubesmart's roll-up doors that eat inside the storage unit). They even have a free truck and handcart (free with a reservation and $100 fully-refundable deposit) at their facility, in case I needed to move anything big after my moving van rental expired. The smooth floors with no threshhold made it very easy to store my items, and the place is very clean.
I would definitely recommend this facility and its staff.