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  • I am a frequent Walmart shopper. I even have a close relative that manages a Walmart store in Wisconsin. This Walmart has by far the worst customer service that I have ever experienced - and I used to live in the SOUTH. The workers that I have encountered at this Walmart could not possibly purposely display more "I don't give a crap about this job" attitude than they already are. The past 3 times that I have gone in there I have been treated like my time does not matter. They are completely inefficient, slow, lazy, and rude. The first time that I shopped there, I had about 14 items and went through the express lane. The lady behind the counter (pregnant) was moving so purposefully slow that it was obvious it was on purpose. She was trying to prove that she did not care about her job and that the customer's time did not matter to her. To get through the EXPRESS lane took more time than if I would have stood in line behind someone with a huge cart full of stuff in a regular line with an efficient clerk. Yesterday, I went in to get a couple of keys made and to purchase some other items. The lady who came to make my key just muttered utterances and sounds under her breath, rather than giving me a "sure, I can help you with that" or "here you go, have a nice day". She just took my key, made copies, and handed them back to me. Even when I said thank you she just made a small sound and walked off. Then I stood in line to check out behind a lady who had about 10 things. The clerks name was Darlene. She was, just as the previous clerk, extremely slow and uncaring. She was even SITTING DOWN in a chair, slowly taking one item and sliding it across the laser, stopping in between items sometimes to "chit chat". It took FOREVER to get my stuff and get out of there. I don't expect super speedy service necessarily, but I do expect to be treated with respect. Treating your customers with respect entails making them feel welcome and being efficient.
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