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  • My mother has been a patient with this company for over a year. It has been a year of constant struggles with this company. The constant failure to follow through with appointments, lab work, scheduling issues was maddening! I couldn't get them to renew critical medications on time. I would have to call numerous times to get any response...which took me getting upset before action was taken. At one point we had to wait 3 months just to get the blood work results from the provider. Again I had to get angry to make anything happen. They would randomly order labs without cause or communication with me prior. They order unnecessary labs. Recently, we waited all day for a 9:15 am appointment. When I called to find out what happened. The scheduler informed me that "the patient called on the 16th of February to opt out of services." The problem with this is that my mother doesn't even know who her Dr actually IS...let alone the company's name. I make all of her medical appointments and calls. I did NOT call to cancel services! So they made an error. I instructed them to correct it so I could re-schedule the appointment. Fast forward to 2/27/18...I find out they did not correct the mistake when the home health nurse tried to order supplies. I called to find out why and they refused to re-instate my mother as a patient until they conducted an internal investigation as to what happened that caused her services to be canceled. Ridiculous! They do NOT care about their patients and the quality of care they provide. They are TERRIBLE! Do not put your family member through this aggravation and neglect! I would give ZERO stars if I could!
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