| rev:text
| - Great price, great coffee - too bad they have TERRIBLE customer service.
Let me say a little back story real quick before I start a review - and I hardly review any bad ones unless it is necessary. At this point, it's necessary. I don't consider myself much of a coffee connoisseur by any means. I order what's on the menu and try not to stray too far from that. I've spent over thousands of dollars worth of coffee at Dutch bros, starbucks, and other mainstream coffee locations. Recently I've tried to branch out and hit the smaller locations. And recently the only drink I can stomach is - blended coffee with cream, with little bit of chocolate syrup. That's all I am asking for - not much.
The first time I came here a nice girl helped me with my drink and it was perfect! I loved it, not too sweet, just cold enough, and a great price point. Today I came here excited for a second try and this guy helped me out. I didn't even need a coffee at that time, I just wanted to try the same drink I tried the first time. First of all this guy who weighs less than my house cat - didn't greet me, no hi, nothing. Didn't even make eye contact he just looked towards the counter with empty eyes and had his hands on the register. I had no idea if he was even ready or not. (Going on a small tangent here - how are you going to treat your customer without even saying hello? Without even how's your day? Without even a GREETING? It doesn't bother me if it isn't said right as I walk in the door - I understand people are busy. HOWEVER, if I am AT the counter, READY to pay, and no word - not even "how can I help you"- is said, then I consider that rude customer service, and that this business does not want my money.)
I said my order anyways - "coffee frap with chocolate syrup in it" and he said in this condescending voice, with this face- looking at me like he was a French businessman in a golden carriage looking down at some peasants - "so a mocha frap ?" - as I've said, I am not a coffee connoisseur so I don't know the specifics of every coffee name and what they are called. I just know a mocha consists of chocolate and coffee but I consider that too sweet - I've tried many variations in many stores - it literally tastes like chocolate milk 99% of the time. I responded back, "well if that's what you call it, yes". As I've said, all I am looking for is literally a blended coffee with chocolate syrup in it. It is a subtle difference between a coffee and chocolate syrup BLENDED, and a BLENDED coffee with chocolate syrup added to it afterwards. The guy made me feel like a giant cabbage leaf idiot, a person who can't tell the difference between just a coffee frap with chocolate and a mocha frap. Feeling like a moron, I spent over 10 dollars for two drinks and waited.
Of course what I got is NOT what I wanted. Here stood before me was literally a chocolate milk smoothie with no taste of coffee in it what so ever. I would have drunk it, sure, but I was so pissed off at the fact that the guy somehow had the need to correct me, BE CONDESCENDING, that I was so upset and started to cry. Here I am looking like a moron with drinks I don't want - crying over the fact that the guy treated me like an idiot.
I completely understand that I wasn't too specific - "coffee frap with chocolate syrup" consists of coffee frap (already pre blended since it is already a COFFEE FRAP already noted in the sentence) with chocolate syrup added to it. It is just as subtle as saying the phrase "thanks for calling me dad" and "thanks for calling me, dad".
What I'm mad about is not the fact they got the drink wrong - I wasn't specific, I am at completely at fault here - but the fact that the man had to be absolutely condescending about it. I just wanted a coffee frap WITH chocolate syrup added at the end. I THOUGHT that was implied by me stating I wanted a coffee frap, because it was blended already. Not a mocha frap because it has the chocolate BLENDED INTO THE COFFEE. it doesn't matter if coffee with chocolate is called a mocha- coffee is coffee and please stop treating your customers like idiots who apparently don't even know - what they even want.
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