My husband and I went to Spence Diamonds because he wanted to buy me a pair of diamond solitaire earrings. We first went to Jared, where we've bought all of our previous jewelry, but we didn't feel like the person really cared much about helping us. We walked into Spence Diamonds and were immediately greeted and assisted. We talked to Denise and she was extremely helpful. Even though we weren't in there buying a massive engagement ring or anything like that, she sat us down in her office and went over all the details about whether to buy a mined diamond or a artisan created diamond. She asked us what we were looking for and took the time to show us different grades of diamonds under a microscope so we could see how big of a difference there was. We even told Denise that we were going to still go look at Shane Co before we decided on where to buy the earrings. Instead of acting indifferent because we were leaving to go to another jewelry store, she walked us through what we should look for and what questions to ask. In the end, we went back to Spence Diamonds to buy the earrings and had one of the best experiences we've had in a long time at a jewelry store.