I went here for a smog since I saw a $9.99 coupon. Who doesn't like to save money? A few cars were being serviced. I sat down at 2:45 pm and thought it wouldn't take that long since it's only a smog. 15 minutes later, I see the old man who helped me at the counter pull out something from my car. I didn't know why he would do that since I only wanted a smog. He called me outside to show me my air filter. He said it was really dirty which it didn't look very dirty at all. He said it's been years (2008 is what he said) since it's been changed and he thought that was odd since they should always change it during an oil change. He said do you want it changed? I said I guess.. which I wasn't too sure about.
8 minutes passed by and I was getting mad that my smog STILL wasn't done. I went outside to find the old man. I said What is taking so long? I don't want my air filter changed. I knew he was just trying to get more money out of me. Everybody has heard of these shady places. I just want my smog done! He was on the phone and said I'll just cancel the air filter then.
I went inside and he came to the counter. He said I just thought you should get your air filter done, so you don't stall. I told him I just wanted a smog done and it doesn't take that long. You're just trying to get more money out of me. He said Smogs are not our priority. So, if I had 13 cars waiting to be serviced, you would have to wait. I told him that was rude. A smog takes 10-20 minutes to do and wouldn't take that much time away from servicing a car. After I paid my $9.99, he said you should find a new place to get a smog. Like I would EVER consider going back after this HORRIBLE service. I'll gladly pay $5 more at one of the smog stands than go back and be treated poorly and lied to.
This place deserves 0 stars.. but it won't let me give 0.