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  • Love/hate--LOVE THE WINGS and BEERLIST, HATE THE SERVICE. Taco Mac has a good thing going--with their extensive beer list, self service taps on the tables, and delicious wings. But then there's the ugly side of Taco Mac... the ridiculous method that the servers have to follow, which gives the customer a terrible and frustrating experience. First off--you don't have a "waiter.' You have a group of people that all do only 1 job: you have your friendly order taker; then there's the person that delivers your beers; then there's the person that delivers your food; then there's the person that delivers condiments after you've waiting on your ranch or blue cheese and your wings are getting cold or by now your mouth is on fire...; then there is the person that takes your empty glasses off the table... you get where I'm going with this. They have to put everything through the computer. I've been to the CLT location 4 times and have had a horrible service experience EVERY TIME. The wait staff is friendly but the system just isn't working. You're either waiting on your beer, food, or condiments you ordered 10 minutes ago or suddenly you have 4 beers and 4 orders due to the service inefficiency and lack of proper communication. Great place to watch the big game, just come with patience or make sure you sit at a self-service tap table or you WILL be waiting on your beer.
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