Absolutely horrible! The most rude and inefficient staff. Dr Shurtleff has no regard for time and needs. For a general check up we had an appointment at 4 and weren't seen until almost 8pm. I have been trying to get medical records for almost 2 weeks now and no one will answer my phone calls or voicemails. I needed a letter for my boyfriends work and we were very specific about what we needed in the letter. She wrote a letter disclosing his health condition (we didn't want his health needs disclosed since its personal) and a misspelled diagnosis that he doesn't have. I had to go to the office 3 days in a row to get what we needed. What a pain!!!! I'm going to have to literally go sit and stare to get the records we need to find a new primary doctor. I'm so disappointed in their professionalism. If you need a primary doctor, go somewhere else.