My husband and I had the most unprofessional and unethical experience with this dealership. We spent hours negotiating for a toy hauler and got passed back and forth between Ryan and the Sales Manager who was prone to telling his customers off for making what they considered to be reasonable offers. In the end we ran credit and entered into an agreement to purchase a toy hauler that was sitting in Camping World, ABQ New Mexico. Mesa's Camping World took our $5,000 deposit and entered it into their system and since this was a Sunday afternoon asked us to come back on Monday to complete the balance of the paperwork. They indicated that they would courier the toy hauler papers from New Mexico to Mesa and agreed to split costs with us on driving the toy hauler from NM to Tucson Arizona where we could pick it up.
Monday rolled around and the update from Camping World was no papers yet and that they were trying to find a driver. Tuesday rolls around and still no papers or update. Late in the day a call comes in from the local Sales Manager to say the District Manager took a look at the deal, decided there was no profit in it for them and advised they were cancelling the transaction and refunding our $5,000. We also received a call from the District Manager with the same comment that there was no money in it for them and they weren't doing the deal they had agreed to in the dealership. We got an anonymous text message hours later to say the $5,000 refund had been processed but still waited another four days before we saw the money back in our account.
I called Ryan on Monday and Tuesday and he was not available. He has never attempted to do any follow up with us ..... not even a gee sorry. So now we have credit run on what is an impeccable credit record in the 800's ... and we have nothing to show for it. We've had $5,000 taken out of our savings that took the best part of the week to get back and we've communicated with Jayco about the less than ethical behavior of this dealer.
Apart from that the search for our luxury toy hauler continues. As we go we ensure we tell our story and warn everyone about Camping World. I would advise anyone to take a wide berth around these folk.