I am a food courier who arrived at 10:55pm to pick up an order that was placed in the app at 10:48pm.
Posted closing time was 11pm, but the employees had already locked up the store, the drive through speaker was an automated message saying the store was closed, and the employees ignored me and another food courier who were knocking on the door.
At the very least, they could have canceled the order before we wasted the time driving there, or had the decency to tell us they were closed and weren't going to fulfill the order. Instead, I had to waste 5 minutes on the phone with support to get the order canceled.
Management should be aware that employees at this location close up 5 minutes early on Friday night, probably even earlier.
I know it was 5 minutes before 11pm because the app established this and the clock on my phone (which is set to internet network time) said 10:55pm...