| rev:text
| - What started off with an above average dining experience unfortunately ended up being an annoying, insulting mess.
I had arranged a group dinner for my birthday, and three things went wrong during my experience at this restaurant:
1 - At the time of booking, I had told the man on the phone that we wanted to do the prix-fixe menu, and that I (the birthday girl) dont eat pork. I had asked if the pork course be substituted by something else? "Sure, no problem", he said. So I was a happy camper. When we were AT the restaurant, the waitress straight up told me the two pork courses will not be substituted. I didnt cause a fuss because it was my birthday, and just decided to pass the pork to my friends at the table.
2 - At the time of booking, I had told the man on the phone that we would like separate bills at the table. He said to just remind our server at the beginning of the meal. So when we were at the restaurant, I told our waitress we want separate bills, and she nodded and said "Okay, no problem, noted!" HOWEVER, during the course of our meal, our waitress's shift was over, so she left without passing this info on to the next waitress. At the end of our meal, sure enough our new waitress came with one bill. I told her that the first waitress noted down that we wanted separate bills, but this new waitress said she wasnt told of this, so basically 'too bad so sad'. One bill it is.
3 - This was the last straw. My group was only eight people. So after each of us figured out our bills with drinks, and paid, the new waitress comes to us saying we still owe $62. All eight of us were still there, and we had all fully paid for our portions. Even after we all showed our receipts to her, she kept pointing out bizarre math and trying to justify how we still owe money. It was ridiculous beyond comprehension. I was fuming by now. Separate bills like the first waitress had written down would not have resulted in this. We were literally there for 35 minutes, three of us taking turns to punch in the numbers FOR the waitress while she still protested that we owed money. The manager came over, and I told him that I was extremely displeased because we were now wasting our time and ruining our mood by standing around figuring out something which we have already paid for. He just nodded and said "right right, I understand, but it's gotta be done". So at the end it turned out we were only three dollars short. My friend took out a fiver and handed it to the waitress, so we could just leave. But by then the waitress was still confused and went to the back of the bar to do the math AGAIN with the manager and ANOTHER waitress, to verify if we were speaking the truth! Another 5 minutes later, she came back and asked for the three dollars. Needless to say, we handed her the same fiver we offered earlier, and left.
For a restaurant with such popular roots in Vancouver, this place was a PATHETIC display of customer service. There was NO apology from the manager, or anything at all. The whole crew there made us feel like we were either a) illiterate when it came to math, or b) thieves. Which is quite inaccurate since we were a group of mostly young professional engineers. And they wasted almost 45 minutes of our time because of their own incompetency and lack of communication between each other.
The only reason Hapa Izakaya Calgary gets two stars from me is because the food and drinks were tasty. But thats where it ends. The overall experience left a bad taste in my mouth, so I will NOT be returning. If you value your time, patience, and good customer service, I recommend you dont come here either, especially with a group.
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