Very, very poor customer service. I was just on the phone with an older woman trying to explain what was going on with my car (so that she could direct me to the right department) and she was unfriendly, rude, not helpful and then transferred my call when I was mid sentence! I was already a little hesitant about calling the dealership, since I am not the most knowledgable when it comes to cars. I am definitely not going to Shadyside Honda to service my car.