| rev:text
| - There should be a NO star option because that's what they deserve.
My boyfriend and I just moved here to Arizona from California about 2 weeks ago and since being here we've noticed a huge disappointment in good customer service in the surrounding area. We wanted to go through the drive-thru to get some drinks real quick but noticed there was a massive line of cars so we decided to park and just go inside to order. HUGE mistake.
When we walked inside the floors were spotted black everywhere and looked like they hadn't been mopped in who knows how long. The ice cream machine behind the counter was disgustingly dirty and dripping everywhere. Not exaggerating. I didn't see any employees wash their hands after handling money. There wasn't anyone in front of us so we went straight to the counter and stood there for a good 5 minutes or so until we were even acknowledged. No "Hi, hello, how are you, or we'll be with you in a minute". Nothing. There were about 5 employees that were working the front and not one of them said anything to us. The supposed "manager" walked in, tossed something on the ground behind the counter and started talking to a couple of the employees. Still no acknowledgment, not even from the manager and she never once asked us or anyone else if we had been helped. Her and 2 other employees started complaining right in front of us about how short handed they are, how bad they're struggling, etc, etc. Finally a worker asked another employee to take orders at the counter and when she came up to us, not with a smile, friendly voice, or anything, she said very rudely, "what can I get for you". We ordered a soda an iced coffee and asked for a water cup as well. She looked at us like we were crazy for asking for a water cup and ended up not even giving it to us so we had to wait and ask for it again. It took another good 10 minutes JUST to get an iced coffee it was so ridiculous! The place wasn't busy at all! The coffee is already made they just have to put it together! After those 10 minutes or so passed she noticed we were still standing there waiting and finally made us the drink. And after the hassle nobody once said to have a nice day or anything.
What ever happened to nice, friendly, customer service? Obviously this place has none and if you care any little bit about cleanliness or sanitation DO NOT GO HERE. Save your money and put it to better use some place else. This business does not deserve to be open. Working in the restaurant industry for years, I definitely notice bad customer service and instantiation when I see it. This place is a joke. I'm sure all the other bad reviews were spot on and I regret not reading them before going there. Even though I shouldn't have to read reviews just to order drinks from somewhere. I'm never coming back and I will spread the word to everyone I know to do the same.
Helpful tip to the management: TRAIN YOUR STAFF BETTER.
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