So disappointed! Had an appt, showed up 20 minutes early, 45 minutes later is when we were finally called into room. Waiting room had only 2 other dogs that came and left before we even got called in the back. The "helper " that took us into the room was terribly rude. No care for other people. Didn't even look at us... walked into the room and out the back door into staff areA and that was it, not even a word!! We sat in room for 15 without being acknowledged and we left. I believe that all of our time is valuable. The boy helper was horribly unprofessional. His attitude alone will keep me away from there.