I have been taking my rescue Australian Kelpie here for two years and he loves them. When we first got him he wasn't very good with other dogs and he really hated people touching his paws let alone clipping them (his pads were burnt off when we got him from walking on the freeway in the middle of summer). I'm not sure what his groomers name is, but she is amazing. She's constantly been working with him to make it easier to cut his nails and now she can cut all four paws with no problems and file the back ones with no issues, we're still working on being able to file his front nails but he loves it here so much and I know he'll let them do it eventually. I've always received fantastic customer service and they have a huge selection of all natural treats which is just an added bonus. They are so sweet to my baby boy, and they also don't groom a million dogs at a time so my dog never has any issues with the other dogs there. I love this place and so does my doggy.