I took my 2015 Honda to the Big O Tire store on Rancho this morning because of a slow leak on my left front tire. Eric (store manager) greeted me with a great big smile and asked how he could he help me. I told him about the tire issue and he asked me for the keys and told me that he would take care of it immediately. He then pointed me toward the coffee room and told me to help myself. After pouring myself a cup of coffee I went outside and before I knew it, Drew (service tech) was in the process of removing the tire. He quickly went about his business as I closely watched him and it looked like he could probably change a tire and fix a flat in his sleep. He pointed out the small nail that in the tire and before you knew it, he had the tire back on, checked all the remaining tire pressures on the car and was done within a few minutes. When I asked Eric about the charge, he said they do not charge for fixing flats. I always knew in the past that flat repairs were free but I thought it was because I had Big O tires on my cars. I was truly impressed with Eric, the new store manager, and the way he operates his store. I strongly recommend the Big O Tire store on Ranch Blvd if you need any tires or auto service.
Richard Melim