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  • I had surgery there this week. All went well. Prior to the surgery, the hospital called me at home and told me they wanted to collect my 20% co-pay prior to the procedure. What? My insurance approved 80% payment. Now they want all 100% before I even walk through the door? That is bad business in my book. Nearly all business deals in this world generally work like this: 50% on signing; 25% on commencement; 25% on completion & sign-off. 100% up front? And based on an 'estimate' of how much they thought it would cost? Why doesn't anyone know the cost of medical procedures? Try and find out. Nearly impossible. I told them I thought this was bad business, unheard of, and that I would not do this. We've made other arrangements now. The nursing services provided by the CNA was less than desirable. I had to call several times to get assistance when I didn't see anyone for hours on end. The RN's were very good, but relied heavily on CNA's...and they were nearly invisible. It wasn't bad care, just lacking in basic care such as personal hygiene care and refreshing the drinking water when empty...for example. They had a "case worker" helping me get organized to go home with the rental of a wheelchair (following foot surgery). She was waiting on approval for Home Health Care once I was discharged as I live alone. It is now 3 days after discharge and no phone call from my "case worker". In fact, when I called the hospital today, they did not even know who was helping me and kept transferring me around from phone to phone until I finally got a voice mailbox and no return call. VERY POOR service in this area. Overall, a great hospital in terms of treatment and cleanliness. They are friendly up front...but it stops there. They want their money NOW. They provide mediocre basic-needs care in-room, and do not provide any further assistance once discharged. Not sure I would return to this hospital. My care at St. Rose was much better the last time I had to be in a hospital.
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