The employees are rude and dismissive, you're happiness is not their concern. Being that they are located next to ASU and have new customers every year, it seems that they are NOT INTERESTED in maintaining customers. They will only do what they want and they don't care whether or not you walk out happy. I have been highly satisfied with the Bicycle Cellar at the Tempe Transportation Center. They are kind and they offer solutions based on what you say you need or want. Spend your money where it will be appreciated.