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  • Some people have great experience, some people don't. Unfortunately, I didn't, to the point where on the day of a procedure, I cancelled and decided to find another provider. I was originally told, when I saw Dr. Burnette, that I would be called on the Wednesday before my procedure for my co-pay amounts. By Friday I had not received a call for a Tuesday appointment, so I called them. Thirty minutes on hold later, I was first told that I would be called Monday (when I was already in prep with laxatives). After 10 minutes, I was told they would not collect anything. My instruction sheet had at least one typo and very poor grammar -- it did not give me confidence. Then I got an automated call, telling me to come 1 hour before my procedure time of 11am. When I later checked my paperwork, the only time on there was 10am as an arrival time. So I thought I needed to come at 9am. When I showed up at Ambulatory Surgery Center (same building and owned by the same people at the practice). I was told I was an hour early. The folks at ABS downstairs said that they get this a lot, while the folks from the practice upstairs said I was the first. Obviously there is no communication going on. While I understand that these are two separate businesses, any overpayment to ASC goes to the practice (this is spelled out in the documents I have). The problem is that they don't act like one operation. There seems to be no communication between the two staffs, and relying solely on a computer for scheduling does not help. For example, the ASC told us that the doctor was not in. Technically that's true, he was upstairs in the practice. If you are going to have two companies interact the way the doctors want them to (so they can get the facility fee as well as the doctor fee), they need to work a lot harder on inter-company and patient communications. I don't know the quality of care, as I didn't go that far, but I can tell you that you should pay attention carefully to what both companies tell you.
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