I booked a reservation over a month in advance because it was for a graduation celebration. The reservation was confirmed by mid week, which would mean that Laziza was prepared for that evening. That opinion was the farthest thing from the truth. When we sat down, the waitress almost immediately told us that it would be at least a 45 minute wait for our orders to come out upon ordering. At that point, we had no options-because it was getting late and we had 10 people in our party. The restaurant was not totally packed but was busy. Right before the waitress was going to take our orders, we were told that one of the specials-lamb shank-was not available. That disappointed 3 people in our party. We finally ordered and some people ordered lentil soup,which arrived fairly quick. But the 3 French onion soups arrived 10 minutes later-watered down&uneatable! Dinner arrived at least 75-90 min. after we ordered. The owner/manager came to the table a few times and was not bothered by our exceptionally long wait. Other parties that night waited over 2 hours for dinner. Totally unacceptable since they knew far enough in advance. Some of the dinners were overly spicy & people complained the next day. It took an act of G-d to get the 3 French onion soups off the bill but no other compensation or remorse was shown by the owner that evening. Considering that there are but a few "event"type restaurants in Kent, this establishment really took advantage of our party that evening. We will never go to Laziza again. I'll go out of my way to avoid this rip-off restaurant!