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| - My stepson is 19. Holy cow...19. when asked where he would like his birthday lunch, he chose Osaka for the Teppanyaki. He also wanted Teppanyaki for his grandparents, in from California. The restaurant is always clean. The food was amazing, as usual. The chef was personable and talented, keeping the table engaged as well as well-fed.
Here's what brought the rating down. The hostess was rude. We informed her that our party was all present. Grandma then went to the restroom at the time our Teppan was ready. The hostess was snippy and questioned us again where our last person in the party was. Also, we had a horrible server...don't know his name, but he reminded us of Jonah Hill. He sat at the Teppan with us, and with elbows on the table, loudly mocked our chef, who ignored his fodder.
The chef then asked if there were any birthdays or celebrations. We told him that there was a birthday, and he promptly informed [so called] Jonah, who rose from the table with an annoyed raise of the hand and a loud sigh. Sorry to bother you with our celebration, dude.
The meal was great. Then, the bill comes our way. Grandma asks about the birthday song that still hasn't happened. [Jonah] looks at her, very irritated and asks "Oh, you still want that?" She responds, and he turns on the song for a moment and drops the party head on our son. He advises no other servers and stands there for the song to be over in a half-assed gesture of which he clearly wanted no part.
This sad excuse for customer service representatives - waitstaff being a face of the establishment - has tarnished what has been, for our family, a stand-by for birthdays, special occasions, and even regular days when you need a pick-me-up. This server, especially, needs to be broken down to bus boy, if he keeps his job at all, until he learns what the service industry is all about.
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