Horrible! They told me a blower and resistor to fix my broken A/C would take 1 hour! A/C went out when it was 115 degrees so I felt I had no choice....even though I had my 2.5yr old Grandson with me. THEY TOOK 4 and a HALF HOURS! My grandson fell asleep in my arms (30lbs) so that made a long situation uncomfortable. But I am not done yet, next they claimed they couldn't run my credit card because it was a debit card. Next, they drobe me to Chase, who couldn't cash it because I don't have an account there. Long HORRIBLE story short- I had no choice but to ask my BOSS to pay over the phone. So embarrassing! I don't believe in credit cards. I pay cash! No debt so lesson learned! But 4.5 hrs was NOT REASONABLE! Bad service so I hope their "warranty" doesn't need to be exercised. Never going back!