Gotta love 'em, oh... wait...
This was not the greatest USPS I've ever frequented but I really didn't have much of a choice. A good friend of mine recently moved to another country and I came to this USPS to send her a care package. My experience was mediocre - mainly due to the guy at the counter who really didn't know how to help me. Have you ever heard of Saipan? Yea, me either, but my friend moved there and I was determined to send her some love. The USPS employee hadn't heard of Saipan either but it technically *IS* a U.S. territory with a U.S. zip code.
After waiting in line for 10 minutes (slow service due to only two employees working that afternoon) I get to the counter and give the guy my friend's address and ask for his help. I didn't know the process to mail a box to Saipan - that's precisely why I went to the post office! The experts were supposed to help! Apparently he is not an expert... Anyway, he tells me the wrong information and sent me to an empty counter to fill out customs forms. The other employee working overheard my discussion with the guy at the counter and realized the information he gave me was incorrect. She corrected his mistake and gave me the right forms to fill out.
I got back in line (another 7 minutes) and thankfully made it to the woman's counter. She knew what she was doing and helped me with my shipment. $25 to send a large box to Saipan, with delivery in under a week! I am grateful that 50% of the employees working that afternoon knew what they were doing. I am frustrated by the lack of competence on the man's part, although I should probably be more patient given that Saipan is a tiny, unheard of island in the middle of nowhere.
-2 stars for wrong information
+3 for affordable pricing with tracking info and a reasonable delivery timeframe
USPS... Can't live with them, can't live without them. I'll be back soon, and thankfully next time I'll know what to do!
PS - Saipan is next to Guam for those who are curious! ;)