I come here occasionally as it is close to work and cheap eats. I can't say I've really had some of the issues others have. Food's been generally fine and seemed fresh within reason for fast food, the staff usually is cool and the wait time varies from eh to good.
The only thing that bugs me is you have to remember to ask for ketchup because they rarely if ever ask and I've yet to have them just give it to me. I *LIKE* ketchup with my fries, dang it!